Spica Retrofit Controller FAQ
What does the 3 year exchange guarantee cover?
Spica Technology offers a full 3-year exchange guarantee on all Spica Retrofit Controllers purchased and installed from 2014 and on-wards.
The exchange guarantee enters into force once the Spica Retrofit Controller has been correctly installed into your turbine and undergone necessary testing. The exchange guarantee covers a complete breakdown of the controller or a substantial amount of downtime caused by recurring controller errors. Controller errors that may be eliminated, rectified or corrected through remote access are not included.
To limit downtime as much as possible, a controller exchange is to be carried out as quickly as possible. A controller exchange means the installation of a similar controller in the affected turbine either by Spica Technology or an approved, local service provider.
Please note that incorrect controller installation performed by entities not approved by Spica Technology or a misuse of the controller itself, may affect the validity of your exchange guarantee.
To make use of the exchange guarantee or to ask questions to its coverage, please contact Spica Support Hotline.
How is the Spica Retrofit Controller installed?
The Spica Retrofit Controller may be installed using either skilled staff from Spica Technology or an approved, local service provider. Please note that own controller installation or installation by unapproved entities may affect the validity of your exchange guarantee. If in doubt, please contact Spica Support Hotline.
The installation itself is carried out easily and quickly, limiting the turbine downtime to an absolute minimum.
What kind of technical assistance can I expect to receive from Spica Technology?
At Spica Technology, we will go far to keep your turbine running. Therefore, service providers or turbine owners, with one or more Spica Retrofit Controllers installed, have full access to Spica Support Hotline.
Approved service providers may use the hotline to get assistance during controller installation or during ongoing turbine maintenance. Questions as to the many functions and added monitoring of the Spica SCS Retrofit Controller may also be addressed to the hotline. We are happy to help.
