Technical support

Qualified help when you most need it

At Spica Technology, we will go far to keep your turbine running. Therefore, we offer qualified, technical support for all Spica Retrofit Controller customers, Bachmann customers and FT customers via our Support Hotline.

In the unlikely event of a Spica Retrofit Controller breakdown, please contact us as soon as possible after to make use of your three years exchange guarantee (see terms and conditions below). In case you have decided to take on the task of installing the Spica Retrofit Controller yourself, we also offer professional guidance and support to you.

Finally, you may use the Support Hotline to ask questions as to the many possibilities of extracting further data from your turbine through the Spica Retrofit Controller System and added sensors, monitoring systems, etc. Our technical staff will happily help you.

Wish to contact us outside opening hours?

Please do please fill out the support form. We will respond to your inquiry as soon as possible.

Please note: When you submit the form, you also accept our privacy policy.

Terms & conditions

Spica Technology offers a full 3-year exchange guarantee on all Spica Retrofit Controllers purchased and installed from 2014 and on-wards. The exchange guarantee enters into force once the Spica Retrofit Controller has been correctly installed into your turbine and undergone necessary testing. The exchange guarantee covers a complete breakdown of the controller or a substantial amount of downtime caused by recurring controller errors. Controller errors that may be eliminated, rectified or corrected through remote access are not included.

To limit downtime as much as possible, a controller exchange is to be carried out as quickly as possible. A controller exchange means the installation of a similar controller in the affected turbine either by Spica Technology or an approved, local service provider. Please note that incorrect controller installation performed by entities not approved by Spica Technology or a misuse of the controller itself, may affect the validity of your exchange guarantee.

To make use of the exchange guarantee or to ask questions to its coverage, please contact Spica Support Hotline.

Technical support

Qualified help when you most need it

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Terms & conditions